Quality management in action: a Swiss case study Available to Purchase

Begins by defining the quality of a software system in terms of its fitness for use, and goes on to outline the idea of dynamic quality management (DQM), which is based on a quality triangle. Describes a strategy of achieving software quality by using the software‐technical dimension and the organizational dimension. To take both dimensions into account, DQM suggests three dimensional links – quality principles, action programmes and measurement schemata. Demonstrates these ideas using a case study of a Swiss bank, and presents selected findings of the study.