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Journal Articles

Examining the role of social media influencers in service failure and recovery strategies: an empirical investigation of millennials' views

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Wilson Ozuem, Michelle Willis, Silvia Ranfagni, Kerry Howell, Serena Rovai
Journal: Information Technology & People
Information Technology & People (2024) 37 (5): 2035–2068.
https://doi.org/10.1108/ITP-05-2022-0371
Published: 20 July 2023
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Journal Articles

Service quality in multichannel fashion retailing: an exploratory study

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Elena Patten, Wilson Ozuem, Kerry Howell
Journal: Information Technology & People
Information Technology & People (2020) 33 (4): 1327–1356.
https://doi.org/10.1108/ITP-11-2018-0518
Published: 28 January 2020
View article titled, Service quality in multichannel fashion retailing: an exploratory study
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