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Journal Articles

Perception vs reality: a multi-level framework for analyzing user perceptions of LLM-based chatbots

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Yankuan Liu, Pei-Luen Patrick Rau
Journal: Information Technology & People
Information Technology & People (2026) 39 (4): 1732–1757.
https://doi.org/10.1108/ITP-03-2024-0403
Published: 23 September 2025
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Journal Articles

Stickiness formation among mobile apps of different social levels: multigroup analysis using the cognitive–affective–conative framework

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Xingchen Zhou, Pei-Luen Patrick Rau, Zhuoni Jie
Journal: Information Technology & People
Information Technology & People (2024) 37 (3): 1208–1228.
https://doi.org/10.1108/ITP-05-2022-0358
Published: 11 April 2023
View article titled, Stickiness formation among mobile apps of different social levels: multigroup analysis using the cognitive–affective–conative framework
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