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Keywords: AI-Based chatbots
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Journal Articles
Journal:
Information Technology & People
Information Technology & People (2024) 37 (1): 449–478.
Published: 07 February 2023
...Rajasshrie Pillai; Yamini Ghanghorkar; Brijesh Sivathanu; Raed Algharabat; Nripendra P. Rana Purpose AI-based chatbots are revamping employee communication in organizations. This paper examines the adoption of AI-based employee experience chatbots by employees. Design/methodology/approach...
