.../approach Using a unique dataset of more than three million reviews from a popular Chinese online health community, this study used the coarsened exact matching method and built fixed-effect models to conduct empirical analysis. Findings The results suggest that selecting doctors according...

...Jian-Jun Wang; Huiyuan Liu; Xiaocong Cui; Jiao Ye; Haozhe Chen Purpose The purpose of this paper is to explore the influence of a physician’s prosocial behavior on a patient's choices in the online health community (OHC) context. Moreover, the authors explore how such effects differ across...

...Jiaxin Xue; Zhaohua Deng; Tailai Wu; Zhuo Chen Purpose This article aims to explore the factors influencing patients' distrust toward doctors in online health community. Design/methodology/approach This study leveraged the distrust construct model and socio-technical systems theory...

...Allen C. Johnston; James L. Worrell; Paul M. Di Gangi; Molly Wasko Purpose The purpose of this paper is to examine how participation in an online health community provides for direct benefits in the form of information utility and social support and an indirect influence on perceptions of patient...