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Keywords: Recovery strategies
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Journal Articles
Journal:
Information Technology & People
Information Technology & People (2026) 39 (3): 1317–1340.
Published: 01 July 2025
...Shulin Chen; Bingjia Shao; Yinghui Zhu Purpose This study investigates the impact of organizational recovery strategies on user trust repair following an information privacy violation incident as well as the mediating mechanism and boundary condition. Design/methodology/approach We conducted...
Journal Articles
Journal:
Information Technology & People
Information Technology & People (2024) 37 (5): 2035–2068.
Published: 20 July 2023
... of SMIs in service failure and recovery strategies. Design/methodology/approach Drawing on a social constructivist perspective and an inductive approach, 59 in-depth interviews were conducted with millennials from three European countries (Italy, France and the United Kingdom). Building on social...
