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Keywords: Social constructivist perspective
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Journal Articles
Journal:
Information Technology & People
Information Technology & People (2024) 37 (5): 2035–2068.
Published: 20 July 2023
... of SMIs in service failure and recovery strategies. Design/methodology/approach Drawing on a social constructivist perspective and an inductive approach, 59 in-depth interviews were conducted with millennials from three European countries (Italy, France and the United Kingdom). Building on social...
