... and authors. The full terms of this licence may be seen at Link to the terms of the CC BY 4.0 licence. Data-driven decision-making Digital transformation Innovation Innovation leadership Vietnam I23 M10 M15 Funding: This research is funded by the University of Economics Ho...

... attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode ESG disclosure GHG emissions disclosure Korea Mandatory disclosure Voluntary disclosure L10 M10 M48 While a GHG emissions report...

... initiatives should pursue improved CSR performance and efficient resource allocation. Corporate social responsibility CSR domains Purchase intention Banking sector Hong Kong Customers’ selection of banks M00 M10 M14 M19 Huong Ha can be contacted at: huongha@suss.edu.sg 16 08...

...’ capability and accounting information. M10 M41 Accounting capacity Accountants’ participation in strategic decision-making Firm performance Management accounting systems Vietnam © Hung Quang Bui, Tu Thanh Hoai, Hoa Anh Tran and Nguyen Phong Nguyen 2022 Hung Quang Bui, Tu Thanh Hoai...

... Workplace ostracism Customer service sabotage COVID-19 M10 M12 M14 M19 Providing excellent customer service has become a norm in the western services sector due to its established link with customer satisfaction (Thuy and Thao, 2019 ; Templer et al., 2020). The customers...

...$120.7bn reported in 2012 (Outdoor Industry Association, 2017). Research Grants Council of the Hong Kong 10.13039/501100001554 E21 M10 M31 Outdoor products Counterfeit Theory of planned behavior Perceived risk Brand consciousness © Wen-Yung Tseng, Weisheng Chiu and Ho...

..., the banking industry has been on the fore of enhancing the experience of their customers (Gayathry, 2016 ; Gillani and Awan, 2014). G21 M10 M31 Customer experience management Consumer loyalty Virtual environment Physical environment Service interaction © Forbes Makudza 2020 Forbes...