...Weilong Kong; Qianwei Guan; Libo Tian; Jiarong Qiu Purpose The purpose of this paper is to examine the repercussions of enterprise standardization and the implementation of artificial intelligence on the productivity of Chinese businesses to foster sustainable business development and prosperity...

...Co Thi-Huyen Dinh; Loan Thi-Hong Van; Ngoc Phu Tran Purpose This study aims to examine how intellectual capital influences triple-bottom-line sustainable performance, with green innovation acting as a mediator and artificial intelligence serving as a boundary condition. Design/methodology...

...Santosh Kumar; Pradeep Kumar; Pankaj Priya; Gokulnanda Patel Purpose Many companies invest in artificial intelligence ( AI ) chatbots to create new-age interactive platforms for consumers to achieve business goals. The research on AI chatbots from a marketing perspective is scant and scattered...

...Charbel Chedrawi; Yara Atallah Purpose This paper aims to dynamically analyze the opportunities and challenges of AI in the defense sector in Lebanon or any security agency or any organization with sensitive data through a resource-based view perspective, the adoption of artificial intelligence...

...Nada Mallah Boustani Purpose The purpose of this paper is to discuss the application of artificial intelligence (AI) in banking sector, its impact on banks employees and consumer behavior alike when buying financial services and the importance of (AI) for delivering social services in a western...

...Amal Dabbous; Karine Aoun Barakat; May Merhej Sayegh Purpose As artificial intelligence (AI) has become increasingly popular and accessible, most companies have recognized its far-reaching potential. However, despite numerous research papers on organizational adoption of new technologies including...

..., as well as the new worldwide competitors require businesses and the overall society to change. In a so-called Industry 4.0. era, understanding the impact of artificial intelligence (AI) in developed as well as in underdeveloped economies has become increasingly crucial. The purpose of this study...

... of the organizations using the proposed framework. © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only India Artificial intelligence Information and communication technology (ICT) Customer relationship management (CRM) Adoption Framework...