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Keywords: Complaints
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Journal Articles
Journal:
Journal of Asia Business Studies
Journal of Asia Business Studies (2020) 14 (2): 159–179.
Published: 24 January 2020
... if something wrong has happened (Butler and Ewald, 2000). To contribute to service experience, public healthcare organizations must focus on patient complaints and several after-service issues. Healthcare organizations have opportunities to influence the emotional attachment and participate directly...
