... themes emerged from the analysis: digital technologies (for teaching, learning, assessment and administration), user experience and social inclusiveness, based on which we propose a conceptual model for DT in HEI. Originality/value This study contributes to the ongoing studies in the following way...

... resources, digital technologies, formative assessments, infrastructure for E 4.0 and sustainability in education. Research limitations/implications This is the first study which unearthed the CSFs and found the interrelationships among them, thus contributing to the theory of technology organization...