...Pankaj Misra; Gaurav Chopra; Preeti Bhaskar Purpose This research work aims to study the continuous usage intention of students for digital library systems in higher learning institutions (HLI). Additionally, keeping in mind the lack of focus on academic involvement of students in existing studies...

...Isaac Kazungu; Hadija Kubenea Purpose Higher learning institutions (HLIs) need to have quality service facilities to achieve customer satisfaction and positive word of mouth (WoM). The purpose of this study is to assess customer satisfaction as a mediator of service facility and WoM in the context...

...Nik Nazli Nik Ahmad; Siti Alawiah Siraj; Suhaiza Ismail Purpose The purpose of this paper is to explore the extent of revenue diversification of selected Malaysian public higher learning institutions (HLIs) and the perceptions of senior officers of Malaysian public HLIs on matters related...