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Keywords: e-service quality
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Journal Articles
The role of E-service quality in shaping online meeting platforms: a case study from higher education sector
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Journal of Applied Research in Higher Education (2021) 13 (5): 1436–1463.
Published: 10 November 2020
.../approach The purpose of this paper is to elaborate the direct and indirect effects of e-service quality on perceived value, satisfaction and willingness to pay for online meeting platforms in the education sector. This study also explores the effect of e-service quality on users' perception...
