Servitization and performance: impacts on small and medium enterprises Available to Purchase

Stefania A.B. Queiroz is a doctorate student at the Industrial Engineering Department at Federal University of São Carlos, São Carlos, Brazil. Her research interests include servitization and, small and medium enterprises.

Glauco H.S. Mendes is an Associate Professor of Quality and Service Management at the Production Engineering Department at Federal University of São Carlos, São Carlos, Brazil. His research interests include servitization, product-service system, service innovation, service quality and, customer experience.

Jorge H.O. Silva is a doctorate student at the Industrial Engineering Department at Federal University of São Carlos, São Carlos, Brazil. His research interests include servitization, service quality, and customer experience.

Gilberto M.D. Ganga is an Associate Professor of Quantitative Methods at the Industrial Engineering Department at Federal University of São Carlos, São Carlos, Brazil. His research interests include service quantitative methods, logistics and supply management.

Paulo A. Cauchick-Miguel is an Associate Professor of Production Engineering at the Production and Systems Engineering Department at Federal University of Santa Catarina, Florianópolis, Brazil. His research interests include servitization, product-service system, new product development and engineering education and research methodology in operations management.

Maicon G. Oliveira is a professor in strategic innovation management at the Institute of Science and Technology, Federal University of Alfenas, Brazil. He has a bachelor’s degree in mechanical engineering and a PhD in production engineering from University of São Paulo (USP) and a post-doctorate from the Institute for Manufacturing, University of Cambridge. His areas of interest are strategic innovation management, roadmapping, digitalization of innovation management and servitization.