...Dan Zhou; Zhimin Chen; Qihong Wu; Weiqi Dai; Xuerong Peng Purpose This study aims to disentangle the link between digital platform capabilities and service innovation in manufacturing firms. It examines the mediating role of firm boundary spanning, specifically, power and knowledge boundary...

... and the opportunities such projects provide. The findings can also be used to enhance relationships between firms and their customers, providing customer value. This work builds on research that explores the creation of value from data and how value is created in boundary spanning contexts. This study expands...