... Resilience strategies Market performance B2B Sustainable recycling Configuration The global sustainable development agenda has put increased pressure on industries to adopt sustainable sociotechnical systems (Geissdoerfer et al., 2017). In response to stakeholders’ demand for sustainable...

... performance management, account team profile and skills. The management practices pertinent to each element are discussed. Practical implications Firms need to ensure that a SAMP is configured so that there is fit between the design elements discussed. Focus should be put on identifying framing elements...