... Communication technologies Buyer-seller relationships Customer service management Business-to-business marketing Customer satisfaction Ford et al. (2017 , p. 27) posit that “value creation requires the involvement of others, motivating other actors and mediating are fundamental in developing...

... having operations in the Indian business sphere. Organizational learning Customer service management Customer satisfaction CRM practices Hierarchical regression analysis Mohit Kumar can be contacted at: mk03018@gmail.com 30 11 2019 30 03 2020 05 05 2020 25 05...

...‐business acceptance and usage across organizations. © Emerald Group Publishing Limited 2012 Internet technology Business‐to‐business marketing Ongoing usage Technology adoption Customer service system NCSS small company Customer service management Small to medium‐sized enterprises...

... production of services is still rather unusual. © Emerald Group Publishing Limited 2011 Customer service management Service systems Networks Supplier relations Mass customization An executive summary for managers and executive readers can be found at the end of this article...

... Publishing Limited 2007 Customer service management Manufacturing industries China National cultures An executive summary for managers and executive readers can be found at the end of this issue. Until the late 1990s, only a few Swiss machine and equipment manufacturing were active...

... value perceptions. Annie H. Liu can be contacted at: aliu@lmu.edu © Emerald Group Publishing Limited 2006 Customer loyalty Consumer behaviour Customer service management Customer retention Business‐to‐business marketing An executive summary for managers can be found at the end...