...’ willingness to use eco-friendly delivery options, namely, parcel lockers – in e-commerce and their impacts in terms of communication and transparency along the supply network. Design/methodology/approach The study conducted an extensive survey in Italy and Germany, collecting 1,010 usable responses...

...Arkadiusz Kawa; Justyna Światowiec-Szczepańska Purpose The purpose of this paper is to identify the components of logistics value and examine their influence on customer satisfaction in e-commerce. This study investigates the moderation effect between those two variables using the overall service...

... supply management Channel conflict Cross functional interface E-commerce Strategy development OBM The importance of online marketing is emphasized in almost all fields. Initial providers (IPs) – especially small- and medium-sized enterprises (SMEs) who provide consumer products or services...

...Javier A. Sanchez-Torres; Fernando Juarez-Acosta Javier A. Sanchez-Torres can be contacted at: jasanchez@udem.edu.co There are several studies about the adoption of e-commerce for small-to-medium enterprises (SMEs) that separately, and in a dispersed manner, examine different theoretical...