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Keywords: Emotional labour
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Journal Articles
Journal of Business & Industrial Marketing (2018) 33 (1): 53–71.
Published: 05 February 2018
...Duleep Delpechitre; Lisa Beeler Purpose The purpose of this paper is to investigate how salesperson’s emotional intelligence (EI) influences salesperson behaviors (i.e. emotional labor strategies) and the influence these behavioral strategies have on customer’s outcomes. Design/methodology...
