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Keywords: Episodal value
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Journal Articles
Journal of Business & Industrial Marketing (2012) 27 (5): 403–411.
Published: 08 June 2012
... literature review on CPV and relationship marketing (RM) reveals the behavioural and temporal aspects of relationship building and the role of CPV in generating desirable relationship outcomes. Findings A conceptual model explains how components of CPV, episodal value can be transformed into total...

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