... Limited Licensed re-use rights only Artificial intelligence Information management B2B marketing Digitalization Marketing analytics Decision tools Due to intense market competition, business-to-business (B2B) customers are becoming less loyal, while firms are fighting continuously...

.... Research limitations/implications Drawing on information processing theory, this study highlights the importance of two information management approaches in knowledge-intensive procurement, and that such procurement situations share similarities with new product development and other innovation-rich, team...

... at: jiwat.ram@gmail.com 13 10 2020 17 04 2021 01 06 2021 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Decision-making Electronic commerce Information management Data analysis Communication technologies Business-to-business...

... in complex organizational buying scenarios. EP and LP appear to underpin IC which, itself, has significant effects on PP. Information control Gatekeeping Power Information sharing Information dissemination Performance Information management Knowledge workers Projects Organizational buying...

..., search and transaction time and bargaining costs, building loyalty by customization and innovation, the customer perceives more value in the service provided by hotels. Information management Communication technologies It is analyzed empirically how the customer-centric philosophy, a key...

..., decision‐makers’ dependence on gatekeepers for information is likely to be low.This leads to the following hypothesis: 1. H2b. Organizational centralization is positively related to information management by the gatekeeper. Size of an organization can affect behavior that occurs...