... Service complexity Moderated mediation model A service ecosystem has been defined as “a relatively self-contained, self-adjusting system of resource-integrating actors connected by institutional arrangements and mutual value creation through service exchange.” The participants, who are also called...

... Supply chain performance Degree of integration Business network cooperation Moderated mediation model Integration can be defined as working with others to complete tasks and to achieve shared goals. As such, it is a recursive business process, in which two or more people or organizations work...