...Bart Kamp; Kristina Zabala; Arantza Zubiaurre Purpose This paper aims to assess the existence of, or the risk of running into, a smart service paradox for industrial firms and how to overcome it. Design/methodology/approach A qualitative multiple case study is conducted involving four machine...

.... Managers must balance these tensions, rather than fight them and/or select one of the alternatives over the other. This paper suggests that paradoxical thinking may be a valued skillset for managers at each level of the organization. The study uses a unique qualitative data set that examines...

...Ruijia Liu; Jianjun Yang; Feng Zhang Purpose Prior studies have demonstrated the important role of coopetition in firms’ innovation. Based on the paradox perspective, this study aims to focus on technology transfer, the pre-innovation stage, to provide a supplementary understanding...