... ; Oliva and Kallenberg, 2003), servitization of manufacturing (Baines et al., 2009 ; Neely, 2008 ; Vandermerwe and Rada, 1988) and service infusion in manufacturing (Brax, 2005 ; Gustafsson et al., 2010 ; Kowalkowski et al., 2013 ; Ostrom et al., 2010). In today’s...

..., the Digital, Internet, Materials and Engineering Co-creation 2634/31/2014 Servitization Strategy Resource-based view Industrial services IoT Service infusion Through providing a theoretically grounded and empirically backed contemporary perspective on the role of information in IoT-driven...

... and the success and failure of service innovations. Even as we acknowledge these arguments, we note that the service component is growing in many product-centric firms, referred to as “service infusion in manufacturing” (Gustafsson et al., 2010 ; Kowalkowski et al., 2012 ; Ostrom et al...