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Keywords: Service system
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Journal Articles
Journal of Business & Industrial Marketing (2017) 32 (8): 1159–1171.
Published: 02 October 2017
...Yen-Hao Hsieh; Wei-Ting Chen Purpose The purpose of this study is to create a value variation measurement model to define the relationship among various roles in resource management within a service system; and divide value creation into two states (i.e. cocreation and codestruction) and use them...
