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1-4 of 4
Keywords: Service systems
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Journal Articles
Journal of Business & Industrial Marketing (2022) 37 (8): 1607–1622.
Published: 15 February 2021
... at: olga.kokshagina@rmit.edu.au 13 08 2020 19 11 2020 08 01 2021 09 01 2021 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Healthcare Institutionalization Service systems Policy Value-based Value-based healthcare (VBHC) has...
Journal Articles
Journal of Business & Industrial Marketing (2011) 26 (5): 306–319.
Published: 14 June 2011
... production of services is still rather unusual. © Emerald Group Publishing Limited 2011 Customer service management Service systems Networks Supplier relations Mass customization An executive summary for managers and executive readers can be found at the end of this article...
Journal Articles
Journal of Business & Industrial Marketing (2011) 26 (3): 181–192.
Published: 22 February 2011
... Multinational companies International business Service systems An executive summary for managers and executive readers can be found at the end of this article. The service system comprises the resources required for the service process, and implicitly the service, to be provided (Edvardsson, 1997...
Journal Articles
Journal of Business & Industrial Marketing (1998) 13 (4-5): 322–338.
Published: 01 August 1998
... of the process nature of services, the fulfillment of promises given through external marketing is dependent on the attitudes and behavior of a large number of part‐time marketers. Moreover, operational systems and physical resources in the service system have to be customer oriented. To increase...
