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Keywords: Support services
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Journal Articles
Journal of Business & Industrial Marketing (2002) 17 (5): 357–378.
Published: 01 September 2002
... management” services to commercial customers (in compliance with legislation or otherwise) could help IT producers add value to their existing support services beyond the immediate production and consumption of new technologies. Where only 5 per cent of companies replaced IT products within two years, 76 per...
