Keywords: Total quality management
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Journal Articles
Journal of Business & Industrial Marketing (2010) 25 (5): 324–337.
Published: 15 June 2010
... © Emerald Group Publishing Limited 2010 Service industries Benchmarking Total quality management Small enterprises Performance management Benchmarking as a management methodology gained notable attention from academics in the early 1980s; and focus within benchmarking has been...

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