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Keywords: Trusting intention
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Journal Articles
Journal of Business & Industrial Marketing (2024) 39 (2): 423–437.
Published: 12 September 2023
... a negative impact on trusting intention. Finally, the customer’s level of demandingness significantly and positively moderates the linkage between the dimensions of justice perception and post-recovery satisfaction. Originality/value Despite extensive literature on distrust, a research model...
