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Keywords: Value codestruction
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Journal Articles
Journal of Business & Industrial Marketing (2017) 32 (8): 1159–1171.
Published: 02 October 2017
... proposed in the present study was able to analyze value variations of a set of call center data and illustrate value variations by using state transitions. Service system Value cocreation Markov-switching model Value codestruction Value variation Yen-Hao Hsieh can be contacted...
