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Volume 10, Issue 3
1 March 1989
Journal of Business Strategy Cover Image for Volume 10, Issue 3
Review Article| March 01 1989

Now Service Businesses Must Manage Quality Available to Purchase

Glenn DeSouza
Glenn DeSouza
President of Strategic Quality Systems Inc., Belmont, Massachusetts
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 2052-1197
Print ISSN: 0275-6668
© MCB UP Limited
1989
Journal of Business Strategy (1989) 10 (3): 21–25.
https://doi.org/10.1108/eb039305

Most service companies do not measure or monitor quality on a regular basis. Like manufacturers, they should standardize their product—service quality—to attain a competitive advantage.

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© MCB UP Limited
1989
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