Gaining the Service Quality Advantage

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Review Article| February 01 1988

William A. Sherden

Vice president of Temple, Barker & Sloane, Inc., a general management consulting firm with headquarters in Lexington, Massachusetts

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PubMed

Publisher: Emerald Publishing

Online ISSN: 2052-1197

Print ISSN: 0275-6668

1988

Journal of Business Strategy (1988) 9 (2): 45–48.

https://doi.org/10.1108/eb039213

Companies that achieve a very high degree of service quality in their approach to doing business will gain incalculable benefits.

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1988

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