... the patients of those clinics, and created a close community with the doctors who are the ultimate decision‐makers regarding care for kidney disease patients. © Emerald Group Publishing Limited 2008 Services Medical products Retailing Solutions Value added Customer requirements Picture...

..., tremendous value can be unlocked by identifying and replicating such relationships with other valuable customers. © Emerald Group Publishing Limited 2005 Business development Management strategy Customer requirements For most companies, pursuing new growth opportunities is a top priority...

... Corporate strategy Business development Customer requirements Successful action plans are constructed through an honest dialogue among senior managers, middle managers, and key customers. The shared objectives of the dialogue should be to: For a small set of companies new growth...

... that when a customer satisfaction survey programme is conducted properly it can be an extremely valuable tool for assessing the effectiveness of strategic plans. © MCB UP Limited 2003 Customer surveys Customer satisfaction Customer requirements ...