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Keywords: User studies
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Journal Articles
Using design thinking to improve patient experiences in Japanese hospitals: a case study
Available to Purchase
Journal:
Journal of Business Strategy
Journal of Business Strategy (2009) 30 (2-3): 6–12.
Published: 27 February 2009
... Limited 2009 User studies Health services Japan Furniture Hospitals While companies worldwide face increased pressure to generate innovations on a predictable basis through disciplined processes, many companies in Japan encounter particular challenges due to Japan's business history...
Journal Articles
A process for practicing design innovation
Available to Purchase
Journal:
Journal of Business Strategy
Journal of Business Strategy (2009) 30 (2-3): 91–100.
Published: 27 February 2009
... of the associated tools and frameworks, is a valuable resource for successful innovation practice. © Emerald Group Publishing Limited 2009 Design Design management Innovation User studies In the past, companies transformed their business primarily through pushing their efficiency...
Journal Articles
Daily life, not markets: customer-centered design
Available to Purchase
Journal:
Journal of Business Strategy
Journal of Business Strategy (2007) 28 (4): 46–58.
Published: 10 July 2007
... a research team from the Illinois Institute of Technology's Institute of Design to develop innovations related to interactive homes. The executives and our team knew there would be opportunities for new products and services in the areas of home control, entertainment and security. Design User studies...
