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Keywords: Emotional labour
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Journal Articles
Journal of Chinese Human Resource Management (2017) 8 (2): 54–76.
Published: 09 October 2017
...Xue Wu; An-Jin Shie Purpose Drawing on the conservation of resources theory, this study aims to apply the emotional labour concept to illustrate about the relationship between customer orientation (CO) and job burnout, further demonstrating how the relationship is established in the hospitality...
