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UK water company Severn Trent recently set out to explore how web technology could be used to streamline business processes and improve relationships with external suppliers. Initiatives to date include provision of a password-controlled website for the supply chain, project websites for sharing documentation and access to internal company procedures via web-enabled databases. This paper summarises the use of web technology within the company's £2 billion capital investment programme and the benefits it has brought in terms of efficiency, standardisation and team working

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