... and compliment on consumer satisfaction toward AI service robots. Design/methodology/approach This paper tested proposed hypotheses through three online experiments with different service scenarios. Findings The results show that when an AI service robot demonstrates a high intelligence level, consumers...

.... Understanding the factors that drive consumer satisfaction and repurchase intentions is crucial for businesses aiming to enhance customer loyalty and sustain growth in this dynamic landscape (Curty and Zhang, 2011). Social commerce connects users with companies and other customers through social media platforms...

... transport company called Tapsi. Design/methodology/approach In this study, we examine the positive effect of brand logo on brand attitude, consumer satisfaction and strengthening the intention to buy and brand preference by customer satisfaction. The statistical population was randomly selected. We...