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Purpose
To discuss topics that need future research in governmental communication; setting the research agenda.
Design/methodology/approach
Based on two studies by the Research Group for Governmental Communication.
Findings
The development of this field would benefit from research on monitoring methods, accountability and return of investment.
Research limitations/implications
Focuses of governmental organisations.
Practical implications
Priorities to professionalise communication.
Originality/value
Based on two studies that are unique in Europe: trend study governmental communication and development of a balanced scorecard for communication in this field.
© Emerald Group Publishing Limited
2006
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