Page 1 | Search Results | Journal of Communication Management | Emerald Publishing

Skip to Main Content

1-2 of 2

Sort by

Sort Order Select

Journal Articles

Crafting employee trust: from authenticity, transparency to engagement

Hua Jiang, Yi Luo

Journal of Communication Management (2018) 22 (2): 138–160.

https://doi.org/10.1108/JCOM-07-2016-0055

Published: 08 May 2018

View article titled, Crafting employee trust: from authenticity, transparency to engagement

Add to Citation Manager for Crafting employee trust: from authenticity, transparency to engagement

Journal Articles

Handling negative publicity: The influence of employing CSR communication in apology statements in reducing anger and negative word-of-mouth (NWOM)

Angie Chung, Hua Jiang

Journal of Communication Management (2017) 21 (3): 267–286.

https://doi.org/10.1108/JCOM-11-2016-0091

Published: 07 August 2017

View article titled, Handling negative publicity: The influence of employing CSR communication in apology statements in reducing anger and negative word-of-mouth (NWOM)

Add to Citation Manager for Handling negative publicity: The influence of employing CSR communication in apology statements in reducing anger and negative word-of-mouth (NWOM)