Customer‐focused MRPII

Manufacturing resource planning (MRPII) is widely regarded as a rigid,bureaucratic system that requires a highly structured and formal training and implementation process. Indeed MRPII is now often considered to be “yesterday′s technology”. However, those who abandon MRPII in search of some form of instant‐response, shopfloor‐driven system are likely to be disappointed, as they ignore the realities of manufacturing as reflected in both MRPII and leading Japanese production systems.