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Journal Articles

How does transformational leadership influence proactive customer service behavior of frontline service employees? Examining the mediating roles of psychological empowerment and affective commitment

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Hemang Jauhari, Shailendra Singh, Manish Kumar
Journal: Journal of Enterprise Information Management
Journal of Enterprise Information Management (2017) 30 (1): 30–48.
https://doi.org/10.1108/JEIM-01-2016-0003
Published: 13 February 2017
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