...Norman P. Archer; David Walters Purpose The purpose of this research is to argue that a number of organisations focused their efforts on developing sophisticated supply chains such that their managerial focus became myopic, and many lost sight of their markets and their customers, missing the fact...

... price negotiations with new customers and the seamless introduction of their business into the company’s day‐to‐day operation. Analyses service as a tool to improve front‐line customer relations and thereby reduce costs. © MCB UP Limited 1996 Computer software Costs Customers Distribution...

... these relationships in different circumstances. Investigates one particular set of circumstances, namely international differences between relationships. Using field research in the European automotive aftermarket, makes comparisons between UK and Spanish relationships on what is expected by customers in those...

... to the customer base. Outlines the purpose and methodology of enterprise management and, in particular, an approach to software design for achieving it. The outcome is disharmony, with various business processes straining in different directions, often in conflict with one another, leading to a great deal...

... has exposed further opportunities to improve business performance. Also describes how B&Q Distribution has renewed its focus on serving the customer (the B&Q retail store), and how this experience has affected the automation project. Finally, covers B&Q’s approach to supplier selection...

...). To that end, consistently achieving excellence in quality of service is essential, and a new record of 94.2 per cent for first‐class letters delivered the day after posting was achieved in August 1995 (see Figure 2). To meet the conflicting demands of varied customers and markets Royal Mail seeks to get...

...John Guaspari The internal customer model has served well, but has many limitations and drawbacks. It can only take one so far. Now, we must change the model. It is time to let customer mean customer. Why did the vice president of manufacturing go after the vice president of information...

... by including a supply chain diagnostic guide which can be used to assess the efficiency of a company′s supply chain. Business development Clothing Customers Manufacturing industry Retailing Supply and demand Supply‐chain management Systems integration Team Hanes USA Your company has been...

...Hal Mather Argues that yesterday′s ways of gaining competitive advantage no longer work and that tomorrow′s opportunity lies in profitability delighting customers – giving them something more than they expect while making money at the same time. Availability when desired, fast response to market...

...” we are generically describing far more than just physical goods movement. © MCB UP Limited 1993 Customers Information technology Logistics Manufacturing industry Marketing Supply‐chain management 26 LOGISTICS INFORMATION MANAGEMENT 6,4 There are many strategic opportunities...