...Norman P. Archer; David Walters Purpose The purpose of this research is to argue that a number of organisations focused their efforts on developing sophisticated supply chains such that their managerial focus became myopic, and many lost sight of their markets and their customers, missing the fact...

... these relationships in different circumstances. Investigates one particular set of circumstances, namely international differences between relationships. Using field research in the European automotive aftermarket, makes comparisons between UK and Spanish relationships on what is expected by customers in those...

... price negotiations with new customers and the seamless introduction of their business into the company’s day‐to‐day operation. Analyses service as a tool to improve front‐line customer relations and thereby reduce costs. Is the likelihood for “sole” supplier or is it “optional”? Are time windows...

... to the customer base. Outlines the purpose and methodology of enterprise management and, in particular, an approach to software design for achieving it. As with the stock control systems discussed above, to apply these searching techniques does require precision in defining the business objectives...

... the most demanding in the current UK rail industry. By increasing investment in rail and remaining in all modes of transport, Royal Mail has maintained maximum flexibility. Changes in customer expectations, together with significant volume increases led to the reassessment of use of rail. Between...

... has exposed further opportunities to improve business performance. Also describes how B&Q Distribution has renewed its focus on serving the customer (the B&Q retail store), and how this experience has affected the automation project. Finally, covers B&Q’s approach to supplier selection...

...John Guaspari The internal customer model has served well, but has many limitations and drawbacks. It can only take one so far. Now, we must change the model. It is time to let customer mean customer. While the internal customer model can help ensure that John serves Mary well and Mary...

... thousands of unwanted T‐shirts to be left behind. This type of demand volatility can create operational and logistical nightmares. Business development Clothing Customers Manufacturing industry Retailing Supply and demand Supply‐chain management Systems integration Team Hanes USA Your...

...Hal Mather Argues that yesterday′s ways of gaining competitive advantage no longer work and that tomorrow′s opportunity lies in profitability delighting customers – giving them something more than they expect while making money at the same time. Availability when desired, fast response to market...

...” we are generically describing far more than just physical goods movement. © MCB UP Limited 1993 Customers Information technology Logistics Manufacturing industry Marketing Supply‐chain management 26 LOGISTICS INFORMATION MANAGEMENT 6,4 There are many strategic opportunities...