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Keywords: Psychological empowerment
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Journal Articles
How does transformational leadership influence proactive customer service behavior of frontline service employees? Examining the mediating roles of psychological empowerment and affective commitment
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Journal of Enterprise Information Management (2017) 30 (1): 30–48.
Published: 13 February 2017
...Hemang Jauhari; Shailendra Singh; Manish Kumar Purpose The purpose of this paper is to examine the mediating roles of two variables of psychological empowerment and affective commitment of frontline service employees (FSEs) in the relationship between transformational leadership (TFL...
Journal Articles
Transformational leadership and psychological empowerment: The mediating effect of organizational culture in Indian retail industry
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Journal of Enterprise Information Management (2017) 30 (1): 82–95.
Published: 13 February 2017
...Rabindra Kumar Pradhan; Madhusmita Panda; Lalatendu Kesari Jena Purpose The purpose of this paper is to examine the role of transformational leadership in psychological empowerment in Indian retail industry. This study also tries to examine whether organizational culture plays a mediating role...
