Performance matters: How the high performance business unit leverages facilities management effectiveness Available to Purchase

Best practice facility management operations share several common traits, and two in particular stand out above the rest: outstanding leadership and clarity of purpose. Achieving the balance between minimum levels of service and minimum cost requires quality information, great planning and, above all, a well‐led, talented and focused team of motivated facilities managers (specialists and generalists) operating from a clear purpose of intent. This paper examines the benefits of taking a ‘high performance business unit’ approach to facility department management using a smarter mixture and application of skill sets and process management which ensures the best value service delivery outcomes are achieved and that clarity of purpose becomes the norm.