The purpose of this paper is to identify the key aspects of performance measurement for maintenance management of office buildings, in order to enhance maintenance service delivery.
A mixed method was adopted with the selection of five buildings as the case studies. In total, 1,230 questionnaires were distributed to the end‐users of the buildings.
This paper proposes a performance measurement system that is proved to be practical and suitable to measure the effectiveness of maintenance service delivery of office buildings.
Future research could focus on developing a performance measurement system from a strategic approach.
The proposed performance measurement system is anticipated to facilitate the evaluation process for maintenance providers, as it has taken into account the key elements of a maintenance management system.
The outcomes of this research are significant in their own right but also serve as a platform for future research in this area.
