Keywords: Process improvement
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Journal Articles
Journal of Facilities Management (2015) 13 (1): 70–84.
Published: 02 February 2015
... is to understand the occurrence and causes of defects and to devise process improvements for their prevention or reduction. The Six Sigma methodology emphasizes on listening to the voice of the customer (VOC) to identify their needs and requirements, and converting them into specifications in the design...
Journal Articles
Journal of Facilities Management (2003) 2 (4): 371–381.
Published: 01 October 2003
... effectiveness, operational effectiveness, process improvement, process management Paul A. Rogers RDT Paci c (NZ) Ltd PO Box 2640, 1 Show Place Christchurch, New Zealand Tel: +64 274 400 867 E-mail: paulrogers@rdtpaci c.co.nz or wildhaus@xtra.co.nz INTRODUCTION Globalisation has forced local businesses to adapt...
Journal Articles
Journal of Facilities Management (2002) 1 (2): 131–141.
Published: 01 April 2002
... in a balanced context. Further, the paper provides numerous real‐life examples of how these scorecards are leveraged in the identification and prioritisation of process improvement opportunities. © MCB UP Limited 2002 Performance management Balanced scorecard Process improvement Process...

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