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1-3 of 3
Keywords: Process improvement
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Journal Articles
Journal:
Journal of Facilities Management
Journal of Facilities Management (2015) 13 (1): 70–84.
Published: 02 February 2015
... Service quality Process improvement Design Construction Universities operate many facilities serving diverse purposes related to instruction, research, community outreach and administrative support services. Facilities management (FM) departments at universities provide services involving...
Journal Articles
Journal:
Journal of Facilities Management
Journal of Facilities Management (2003) 2 (4): 371–381.
Published: 01 October 2003
... mixture and application of skill sets and process management which ensures the best value service delivery outcomes are achieved and that clarity of purpose becomes the norm. © MCB UP Limited 2004 Performance management Team effectiveness Operational effectiveness Process improvement...
Journal Articles
Journal:
Journal of Facilities Management
Journal of Facilities Management (2002) 1 (2): 131–141.
Published: 01 April 2002
... in a balanced context. Further, the paper provides numerous real‐life examples of how these scorecards are leveraged in the identification and prioritisation of process improvement opportunities. © MCB UP Limited 2002 Mert Livingstone is Executive Director, Global Real Estate and Facilities Management...
