Issues

Understanding transition performance during offshore IT outsourcing

Erik Beulen; Vinay Tiwari; Eric van Heck
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Use of shift work in globally distributed software development: Sri Lankan IT professionals' perspective

Vathsala Wickramasinghe; Chandana De Silva
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An exploratory study on job and demographic attributes affecting employee satisfaction in the Indian BPO industry

Santoshi Sengupta
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The service machine as a service operation framework

Paul Lillrank; Minni Särkkä
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Factors influencing the outsourcing decisions: a study of the banking sector in India

Ravi Kumar Jain; Ramachandran Natarajan
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