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This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09604520010318254. When citing the article, please cite: Johan Hansson, (2000), “Quality in health care: medical or managerial?”, Managing Service Quality: An International Journal, Vol. 10 Iss: 2, pp. 78 - 81.
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2000
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