... and management of healthcare observed in practice, on the other. Rather than regarding telecare as technologies of improvement, it is more productive to regard them as technologies of change. Technology Healthcare Qualitative research Work User studies Organisation-of-care © Emerald Group...

... Research methodology Health services Diabetes User studies The importance of involving patients in the research process is increasingly recognised and promoted (NHS Executive, 1995; 1996; 1998; Ehtwistle et al., 1998; Goodare and Lockwood, 1999; Smith, 2000). Achieving this, however...

... that they were afraid to phone… . You wouldn’t think to phone your [GP] surely unless you had some question in your mind. And should people be put in a position where they’re afraid to ask those questions? Health care Service quality United Kingdom User studies The issue of “out of hours...

... clinicians record the numbers of new and follow‐up patients seen in each clinic, with demographic details. Such data are recognized not to be very useful and need urgent improvements. © MCB UP Limited 1994 General practice National Health Service Resource management User studies...