Issues

Hotel customer segmentation according to eco-service quality perception: the case of Russian tourists

Akin Aksu; Tahir Albayrak; Meltem Caber
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Customer incivility and employee work engagement in the hospitality industry: roles of supervisor positive gossip and workplace friendship prevalence

Fabian Onyekachi Ugwu; Ernest Ike Onyishi; Okechukwu O. Anozie; Lawrence Ejike Ugwu
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Does organisational culture determine performance differentials in the hospitality industry? Evidence from the hotel industry

Samira Seidu; Abigail Opoku Mensah; Kassimu Issau; Aborampah Amoah-Mensah
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How old is your soul? Differences in the impact of eWOM on Generation X and millennials

Daniel Ruiz-Equihua; Luis V. Casaló; Jaime Romero
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The influence of symbolic and instrumental attributes of employer image on perceived industry attractiveness: differences between business owners and employees

Katrin Schwaiger; Anita Zehrer; Teresa Spiess
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The mediating role of emotional intelligence on the impact of perfectionism on problem-solving skills: an application for tourist guides

Ezgi Kırıcı Tekeli; Aziz Gökhan Özkoç
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The influence of servant leadership on employees' outcomes via job embeddedness in hospitality industry

Muhammad Qamar Zia; Muhammad Naveed; Muhammad Adnan Bashir; Asif Iqbal
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How COVID-19 influences the future of service management professions

Kiwon Lee; Ning Kuang Chuang; Seonjeong Ally Lee; Aviad A. Israeli
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Leveraging customer-to-customer interactions to create immersive and memorable theme park experiences

Wei Wei; Yanyan Zheng; Lu Zhang; Nathaniel Line
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Problematic customer behaviours and their triggers: the perspective of restaurant employees

Yakup Kemal Özekici; Kurban Ünlüönen
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How is COVID-19 pandemic causing employee withdrawal behavior in the hospitality industry? An empirical investigation

Kausar Fiaz Khawaja; Muddassar Sarfraz; Misbah Rashid; Mariam Rashid
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